Examples:

1. When switching between Customers, Searches from the first Customer may appear in a newly created Discovery Accelerator Case or Compliance Accelerator Department with the same CaseID number in the second Customer.
2. When switching between Customers, newly created Searches may list an incorrect Search submitter.

Client/Server ASP cache is not being refreshed in a timely manner. This caused the Client to use existing cache which may contain information from a difference Accelerator Customer.

Workaround:

Manually refresh the screen data by holding down the Ctrl button on the keyboard and mouse click on 'Enterprise Vault' or the Enterprise Vault logo at the lower right corner of the Client.  The bottom banner will display 'refreshing cache....'  followed by 'Cache refreshed'.

If the above method does not clear the visual abnormality, close the Client, restart the Enterprise Vault Accelerator Manager Service and IIS services on the Accelerator server and reopen the Client.

If the issue continues to be seen, a Registry entry may need to be added to the Accelerator server to eliminate the use of any cached data when providing updated ASP content.

Warning: Incorrect use of the Windows Registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows Registry.  Registry modifications should only be carried out by persons experienced in the use of the Registry editor application. It is recommended that a complete backup of the Registry be made prior to making any Registry changes.

Note: This option has the potential to slow ASP processing as every ASP page update must wait for all data to be refreshed. This option should be tested to ensure its effects are understood.

1. On the Accelerator server, open the Registry editor (regedit.exe) while logged on with an account that has local administrator privileges.
2. Navigate to the following location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ASP.
3. If the Parameters key does not exist, right click on the ASP key, select New, then select Key and enter Parameters for the key name.
4. If the DisableLazyContentPropagation key does not exist, right click on the Parameters key and select New, then DWORD value, then enter DisableLazyContentPropagation as the name of the new DWORD (may have to rename the value).
5. Right click on the new DisableLazyContentPropagation value, click Modify, select Decimal for the Base options, then enter 1 into the Value Data field to enable the setting.
6. Click OK to save the change.
When completed, the registry entry should look similar to the following:
HKEY_LOCAL_MACHINE
  SYSTEM
    CurrentControlSet
      Services
        ASP
          Parameters
            DisableLazyContentPropagation  REG_DWORD  0x00000001 (1)
7. Close the Registry editor.
8. Reset IIS by entering IISRESET at a Command Prompt, restart the Enterprise Vault Accelerator Manager Service on the Accelerator server, then close and relaunch any Clients as needed.

To change the behavior back to the default, change the DisableLazyContentPropagation value to 0, then reset IIS, restart the Enterprise Vault Accelerator Manager Service on the Accelerator server, then close and relaunch any Clients as needed.

We have acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Enterprise Vault Sales representative or the Enterprise Vault Sales group to discuss these concerns. For information on how to contact Enterprise Vault Sales, please see https://www.enterprisevault.com

.
 

Delays in updating ASP cache can cause stale or incorrect information to be displayed in various sections of the Accelerator Client graphical user interface (GUI).

ETrack: 2488951