Event ID 6287 Unable to fetch item - Catastrophic failure (0x8000ffff)
Article ID: 100025966
Updated On:
Description
Error Message
From Dtrace:
(nserver) <3752> EV~W Event ID: 6287 Unable to fetch item from "<Server Name.domain>". |Reason: Catastrophic failure (0x8000ffff) |Saveset Id: 201102157733306~201009241745010000~Z~0161FF0EE5B752267F63DC0261E35AF1 |Archive Name:
(StorageOnlineOpns) <9984> EV:L {CBinaryDominoSaveset::LoadEVNoteStreamFromSaveset} (Entry)
(StorageOnlineOpns) <9984> EV:M NotesRuntimeHelper::IsInitializedOnMainThread - could not open event [EV~NRH~MAINTHREAD~6d0] - The system cannot find the file specified. (0x80070002)
(StorageOnlineOpns) <9984> EV:M CBinaryDominoSaveset::LoadEVNoteStreamFromSaveset - error: Notes runtime was not initialized
(StorageOnlineOpns) <9984> EV:H CBinaryDominoSaveset::LoadEVNoteStreamFromSaveset _com_error exception. hr=Catastrophic failure (0x8000ffff)
(StorageOnlineOpns) <9984> EV:H {CBinaryDominoSaveset::LoadEVNoteStreamFromSaveset} (Exit) Status: [Catastrophic failure (0x8000ffff)]
(StorageOnlineOpns) <9984> EV:H CBinaryDominoSaveset::ExtractContent _com_error exception. hr=Catastrophic failure (0x8000ffff)
(StorageOnlineOpns) <9984> EV:H {CBinaryDominoSaveset::ExtractContent} (Exit) Status: [Catastrophic failure (0x8000ffff)]
Cause
Possible corruption of the cache.ndk file of the Lotus Notes installed on the Enterprise Vault Domino Gateway (EVDG)
Resolution
TROUBLESHOOTING STEPS:
1) Check for the Event Id 6287 as described above
2) Run Dtrace with nserver and StorageOnlineOpns processes capturing a failed retrieval
3) Check Dtrace for following:
(StorageOnlineOpns) <9984 EV:M NotesRuntimeHelper::IsInitializedOnMainThread - could not open event [EV~NRH~MAINTHREAD~6d0] - The system cannot find the file specified. (0x80070002)
(StorageOnlineOpns) <9984> EV:M CBinaryDominoSaveset::LoadEVNoteStreamFromSaveset - error: Notes runtime was not initialized
4) Stop all Enterprise Vault services
5) Stop the Domino server service
6) Locate and delete the file called "Cache.NDK" from the Lotus Notes \Data folder (typically in x:\program files (x86)\IBM\Lotus\Notes\Data\)
7) Reboot the server
8) Make sure the EV Services and Domino Service are started after the reboot
9) Open Lotus Notes (so a new Cache.NDK is created) and check if the retrieve is resolved
Applies To
Domino Mail cluster environment.
Primary home Domino mail server failed and switched to clustered mail server. Once the primary home Domino mail server returned online the end users were getting the Error: Invalid Universal Id prompt.
Issue/Introduction
