Event 4216 : Access denied. User is not in a role that allows '{ API } Can Use Extended API Features.

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Article ID: 100025996

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Description

Error Message

Event 4216: Storage Online
Access denied. User is not in a role that allows '{ API } Can Use Extended API Features'. User: 'DOMAIN\user'
V-437-4216

Cause

The Windows user running a third party application does not have appropriate permissions to access the Enterprise Vault API.

Resolution

If you encounter issues with this type of account, you can assign one of the following Enterprise Vault Roles, which provides minimal access to the Enterprise Vault environment:

  1. PST Administrator

  2. Storage Administrator

For more information on predefined roles, please refer to the Administrator's Guide

 

Issue/Introduction

When using a third party application to perform a search in Enterprise Vault, this error message might be generated if the user account does not have the correct permissions applied.
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