Using File System Archiving (FSA) PassThru recall with NetApp SnapMirror volumes results in Access Denied
Article ID: 100026058
Updated On:
Description
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Internal Notes
The content of this document is referenced in the Software Compatibility Guide. Do not make changes to this article. If you would like changes to be made to this content, use the Chatter feedback feature. Alternatively, you can send e-mail to the owner or the certification team.
Internal Note - This Legal TechNote was updated with the verbiage for (Will Not Fix) Currently not Slated to be Addressed in Current or Future Versions as the Etrack associated with this TechNote was closed by Engineering as Will Not Fix.
Cause
When a SnapMirrored primary volume is configured for archiving and Placeholders are created, the destination SnapMirror Volume is in Read-Only mode while the SnapMirror link is active.
If PassThru is configured for the SnapMirror destination volume it will not work because, on NetApp Filers, PassThru can only be used with ~snapshot volumes.
Workaround:
In order to be able to recall Placeholders from the destination volume, follow these steps:
- Break the SnapMirror link to the destination volume
- Add the destination filer in to the Vault Administration Console (VAC) as an FSA Target (if the destination is on a diffferent filer to the SnapMirror source)
- Add the SnapMirror volume (CIFS share) as a valid FSA Archiving Target Volume
The destination filer must be added to the list of targets in the VAC because the ev-placeholder fpolicy needs to be created on the destination filer and the EV server registered as a screening server to process the recall requests.
Resolution
Arctera Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. ArcteraTechnologies LLC is committed to product quality and satisfied customers.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Sales representative or the Sales group to discuss these concerns. For information on how to contact Sales, please see https://www.enterprisevault.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Issue/Introduction
Trying to recall Placeholders from the SnapMirror destination volume while the mirror is active will result in error.
Additional Information
ETrack: 2678666
