"Unable to process the selected items" is generated when attempting to manually archive email via Microsoft Outlook. Additionally Event ID: 8391 is generated on the Enterprise Vault server.

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Article ID: 100026079

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Updated On:

Description

Error Message

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Event ID: 8391
Task Category: Directory Service
Level: Error
Description: The EnterpriseVault.DirectoryService object reported an error. Unspecified error

V-437-8391

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Event ID: 41126
Task Category: Exchange Provisioning Task
Level: Warning
Description: The Exchange mailbox provisioning task found some mailboxes that are not eligible for processing by this task. This task will process mailboxes on every Exchange Server in this domain that has been added to the Administration Console. If you want this task to process such mailboxes, add the host Exchange Server to the Administration Console.

V-437-41126

Cause

If you use a database availability group (DAG) in your Exchange environment, you must set up archiving for all members of the DAG.
 

Resolution

It is possible to add an Exchange mailbox archiving task for a server, only when it hosts an active Exchange database. Your environment might contain Exchange
servers that act only as disaster recovery (DR) servers, and do not normally host active DAG member databases. These servers must be set up for Exchange server
archiving because active DAG member databases can fail over to them. However, while these servers are not hosting active databases, you cannot set them up for
Exchange mailbox archiving.

To set up Exchange mailbox archiving for a DR-only server:

1. Fail over an active database to the DR-only server. This must be a database that contains an Enterprise Vault system mailbox.

2. Add the DR-only server as an Exchange mailbox archiving target.

3. Add an Exchange mailbox archiving task for the DR-only server.

4. Fail back the database to the original host server.

Note: When all DAG member servers are set up for archiving, database and server failovers do not interrupt mailbox archiving.

 

Applies To

Enterprise Vault 10.0.3, Exchange 2010 Database Availability Group (DAG).

Issue/Introduction

Unable to manually archive email via Microsoft Outlook, additionally Event ID: 8391 is generated on the Enterprise Vault server due to DAG member server not being setup for archiving.