Error Message

Failed to retrieve: Error HRESULT_E_FAIL has been returned from a call to a COM component.

1. The drive where the NSF files are exported to is full.

2. The NSF file is larger than 64GB.

1. Upgrade EV and DA to 14.1. As this version has been enhanced so that Compliance Accelerator and Discovery Accelerator will allow NSF files to rollover while exporting Domino items into NSF files. An administrator can configure the size of the NSF file in MB beyond which it will be rolled over. The maximum size for rollover is 65535 MB.

2. Verify there is adequate space available on the drive housing the Export location (Output Folder) to store all items from the Export.

3. Ensure that the total size of the items combined into each NSF file in the Export location is less than 64GB.

When searching Domino Domino archived items, it is recommended that items found are not larger than 64GB combined.  This is the maximum NSF file size that can be opened by Lotus Notes client successfully. At the time of this writing, this is documented in the following article:

File system limits the size of database below the certified maximum size of 64 GB

 

• Examine the NSF file size in the export folder on the DA server.
• From the Export/Production tab, select the export that is currently hang.
• Next to Output Folder:, note the path for the export.
• From Windows Explorer, navigate to this folder and drill down to the name of the export folder.
• Confirm that the size of the NSF file is not larger than 64GB.
• If it is, stop the export.
• Break down a search so it finds less items.

Typically, Lotus Notes display this error when attempting to open an NSF file that is larger than 64GB: Database (.nsf) has grown too large; use compact to reduce the file size or use File New Replica to recreate you file with larger capacity.

Below are two of several methods to reduce the number of hits found by a DA search:
1.  Search fewer archives using the same search criteria.
2. Search items using a different search criteria such as narrower date range, fewer search terms, fewer author and recipients (To or From).