Error: You cannot archive items from this location is received while manually archiving
Article ID: 100026319
Updated On:
Description
Error Message
You cannot archive from this location
Cause
This is an expected behavior. When a user has access to more than one Microsoft Exchange mailboxes, Enterprise Vault actions on messages only works when connected to the primary mailbox Outlook profile.
Resolution
A workaround for this is the following:
1. In Microsoft Outlook > File > Account Settings
2. Delete the secondary account
3. Select Change on the primary account
4. Select More Settings
5. Under the Advanced tab add the secondary mailbox so it appears in the 'Open these additional mailboxes' section
Issue/Introduction
In the scenario where a user has additional profiles configured it is attempted to archive or restore archived messages from the additional mailbox, the error below will occur:
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