Error Message

After collecting a dtrace for EVIndexAdminService and EVIndexVolumesProcessor, the following error message is generated: "Could not connect to the storage service".

Exception: Could not connect to the storage service on [EVServer]. ArchiveId=[ArchiveID] Info: worker thread has detected an error. Diag: Type:Symantec.EnterpriseVault.Indexing.ContentSource.ContentSourceNotAccessibleException ST:   at Symantec.EnterpriseVault.Indexing.ContentSource.EVArchiveCrawlerAccessor.GetArchiveCrawler(String archiveID)|   at Symantec.EnterpriseVault.Indexing.ContentSource.EVAdditionDataReaderFactory.GetArchiveCrawler(String archiveId)|   at Symantec.EnterpriseVault.Indexing.ContentSource.EVAdditionDataReaderFactory.GetInstance(UInt64 nextItemSequenceNumber, UInt64 maxItemSequenceNumber, UInt32 timeoutInSeconds, UInt32 maxRetries)|   at Symantec.EnterpriseVault.Indexing.IndexVolumesProcessor.ItemAdditionFetcher.GetItem(UInt64 nextItemActionID, UInt64 maxItemID)|   at Symantec.EnterpriseVault.Indexing.IndexVolumesProcessor.ItemAdditionFetcher.GetNextItem(UInt64 nextItemID, UInt64 maxItemID)|   at Symantec.EnterpriseVault.Indexing.IndexVolumesProcessor.ItemAdditionsAllocator.GetNextAction()|   at Symantec.EnterpriseVault.Indexing.IndexVolumesProcessor.State.Fetcher.DoWork()|   at Symantec.EnterpriseVault.Indexing.IndexVolumesProcessor.State.WorkerThreadBase.DoWorkThread(Object ParamObject) Inner:System.Runtime.InteropServices.COMException (0x800706BA): Retrieving the COM class factory for remote component with CLSID {3A92686F-E5E8-4505-ABB5-49E5F725617A} from machine Evault.sch.local failed due to the following error: 800706ba.|   at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandle& ctor, Boolean& bNeedSecurityCheck)|   at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean fillCache)|   at System.RuntimeType.CreateInstanceImpl(Boolean publicOnly, Boolean skipVisibilityChecks, Boolean fillCache)|   at System.Activator.CreateInstance(Type type, Boolean nonPublic)|   at Symantec.EnterpriseVault.Indexing.ContentSource.ActivatorWrapper.CreateInstance(Type type)|   at Symantec.EnterpriseVault.Indexing.ContentSource.StorageProxy.GetStorageObject(String entryID)|   at Symantec.EnterpriseVault.Indexing.ContentSource.EVArchiveCrawlerAccessor.GetArchiveCrawler(String archiveID)

Windows Firewall might be preventing connections between the Indexing Service and the Storage Service, even though both services are running on the same Enterprise Vault server.

Workaround: 

Disable Windows Firewall and restart the Indexing Service to determine if the firewall is blocking connections from the Indexing Service.

Solution:

Configure Windows Firewall to allow Enterprise Vault processes to allow communications to/from the Enterprise Vault server

Applies To

All Enterprise Vault 10.0 and above.