Enterprise Vault shows thousands of items are waiting for the backup, though Centera replication is successful

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Article ID: 100026792

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Updated On:

Description

Error Message

Event ID: 6759
 Error connecting to EMC Centera |Function call: ClusterCloud::getPrimaryCluster(0) V-437-6759

Event ID: 7108
An error occurred while trying to submit a partition scan request. Following information is available. |Error: Error from EMC Centera FPLibrary   Function call:    Status:  ()   Reason:    Pool Address:       [0xc0041a68] | VaultStoreEntryId = 1D9B413FA11312D4E9C504916B89AD8DB1210000archivepac.corp.abcdef.com |
V-437-7108

 

Cause

Enterprise Vault is not able to contact the Replica IP address of Centera.

Note: Replica IP address can be found under the properties of the Vault Store partition.

 

Resolution

  1. Confirm the Primary and Replica IP's are correct.
  2. Check Replica IP is accessible from Enterprise Vault in the Partition Properties using the Test button.
  3. Check for any firewalls blocking the configured IP's.
  4. Test connectivity using CenteraPing.exe (located in the \Enterprise Vault install path.

If the above suggested resolutions do not resolve the issue, then please contact EMC Technical Support for further analysis and troubleshooting.

Applies To:

Two-node Centera Cluster.

Issue/Introduction

Enterprise Vault shows items are waiting for the backup or replication and Event ID: 6759 or Event 7108 is displayed.
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