Failed to decrypt password error when running fsautility restoring placeholders
Article ID: 100026863
Updated On:
Description
Error Message
Dtrace of the Fsautility will capture the following :
885 11:23:42.113 [8832] (FSAUtility) <8448> EV-L {COMPUTER.EN_US} Reading from reg entry EV
887 11:23:42.113 [8832] (FSAUtility) <8448> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
888 11:23:42.113 [8832] (FSAUtility) <8448> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
889 11:23:42.113 [8832] (FSAUtility) <8448> EV:H CBaseDirectoryServiceWrapper::Invoke - HRXEX fn trace : Error 0xc0042193, .\DirectoryServiceWrapper.cpp [lines {400,406,448,503}], built Mar 14 10:55:02 2011.
892 11:23:42.128 [8832] (FSAUtility) <8448> EV-H {PHMIGRATION.EN_US} Exception: Failed to decrypt password Info:Failed to decrypt password Diag:
Type:KVS.EnterpriseVault.FileServerArchive.CelerraPwdDecryptException ST: at KVS.EnterpriseVault.FileServerArchive.EMCCelerra.PlaceHolder..ctor(Uri celeraUri, String username, String encryptPwd, String cifsShare)| at
KVS.EnterpriseVault.FileServerArchive.EMCCelerraVolume..ctor(FileServer fileServer, IDirectoryVault dirVault)| at KVS.EnterpriseVault.FileServerArchive.Volume.CreateVolume(FileServer fileServer, IDirectoryVault dirVault)| at
KVS.EnterpriseVault.FileServerArchive.FileServer.LoadVolumes()| at KVS.EnterpriseVault.FileServerArchive.FileServer.Load(IDirectoryVault dirVault, Boolean refresh)| at KVS.EnterpriseVault.FileServerArchive.VaultDirectoryObject.ReadRecord(String
tableType, String objectId, Boolean refresh)| at KVS.EnterpriseVault.FileServerArchive.FileServer..ctor(String fileServerId, LoadVolumesEnum loadVolumes, String volumeId, Boolean reportMode)| at
KVS.EnterpriseVault.FileServerArchive.FileServer..ctor(String fileServerId, LoadVolumesEnum loadVolumes, String volumeId)| at KVS.EnterpriseVault.FSARestore.PHMigration.CheckVolumeObj(String fileServer, String path, Volume& volObj)| at
KVS.EnterpriseVault.FSARestore.PHMigration.CheckIfVolumesExists()| at KVS.EnterpriseVault.FSARestore.PHMigration.Process()
893 11:23:42.128 [8832] (FSAUtility) <6188> EV-H {FSARESTORE.EN_US} Failed to decrypt password
Cause
Not able to decrypt the password due to insufficient privileges.
Resolution
Ensure that the EV service account is logged on to run the FSAUtility.
Issue/Introduction
