When the Reports tab is selected in the Discovery Accelerator (DA) Client, the status shows "Connecting to report server" and remains there until an additional action is taken.

The display of information in the DA Client uses the data currently in the DA Client cache first if no changes have been detected in the background processing. This cache refresh is not always occurring in a timely enough manner for some information update display actions.

Three possible workarounds exist for this issue.

Workaround 1 - Refresh the DA Client Cache:

Hold the Ctrl key while clicking on the Veritas icon in the lower right corner of the DA Client. This will force a refresh of the DA Client cache and display the correct status of the connection to the SQL Reporting Server.

Workaround 2 - Change tabs in the DA Client:

1. Click on any tab in the DA Client and allow the new tab's contents to finish displaying.
2. Click on the Reports tab to return and see the current status of the connection to the SQL Reporting Server.

Workaround 3 - Restart the DA Client:

1. Close the DA Client.
2. Launch the DA Client, selecting the same DA Customer if appropriate.
3. Click on the Reports tab to see the current status of the connection to the SQL Reporting Server.

Enterprise Vault Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Enterprise Vault Sales representative or the Enterprise Vault Sales group to discuss these concerns.  For information on how to contact Enterprise Vault Sales, please see https://www.enterprisevault.com/.

Selecting the Reports tab in the Discovery Accelerator (DA) Client shows the status "Connecting to report server" and stays in that status until some additional action is taken. Such actions include re-launching the Client or refreshing the Client cache.

ETrack: 2742219