Enterprise Vault services fail after installing Visual C++ 2010

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Article ID: 100027097

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Description

Error Message

The following Events can be seen in the Event Viewer:

 

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 23/04/2012 12:12:00 PM
Event ID: 8390
Task Category: Admin Console
Level: Error
Keywords: Classic
User: N/A
Computer: EVSERVER
Description:
The EnterpriseVault.DirectoryConnection object reported an error.

The remote procedure call failed.

Internal references:
Error [0x800706be]
{CDirectoryConnectionObject::UpdateFileServerEntry} [.\DirectoryConnectionObject.cpp, lines {14828,14832,14834}, built Mar 16 21:02:51 2012]
V-437-8390

 

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 23/04/2012 12:12:04 PM
Event ID: 8390
Task Category: Task Guardian
Level: Error
Keywords: Classic
User: N/A
Computer: EVSERVER
Description:
The EnterpriseVault.DirectoryConnection object reported an error.

Access is denied.

Internal references:
Error [0x80070005]
{CDirectoryConnectionObject::GetFSSTaskIDFromFSATaskID} [.\DirectoryConnectionObject.cpp, lines {7817,7823}, built Mar 16 21:02:51 2012]

 

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 23/04/2012 12:12:10 PM
Event ID: 8390
Task Category: Index Admin Service
Level: Error
Keywords: Classic
User: N/A
Computer: EVSERVER
Description:
The EnterpriseVault.DirectoryConnection object reported an error.

Access is denied.

Internal references:
Error [0x80070005]
{CDirectoryConnectionObject::GetExtendedSettingsByPartitionId} [.\DirectoryConnectionObject.cpp, lines {10613,10621}, built Mar 16 21:02:51 2012]

 

Cause

Visual C++ 2010 has broken the registration of some of the Enterpreise Vault binaries.

Resolution

Reregister the Enterprise Vault files by running the FileReRegister.bat script from the Enterprise Vault installation directory.

 

 

Issue/Introduction

Enterprise Vault services fail after installing the Microsoft Visual C++ 2010 redistributable on the Enterprise Vault server. (This redistributable package is a common prerequisite for software, including the Veritas NetBackup Agent.)