EVPM errors out while trying to process mailbox

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Article ID: 100027560

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Description

Error Message

Error - Whilst processing mailbox with DN:/o=Org1/ou=Admin Group/cn=Recipients/cn=jones

Cause

There are two possible causes of this error. 

  1. The System mailbox has stored credentials on the Enterprise Vault server causing the EVPM script to fail.
  2. The EVPM .ini file is using a Distinguished Name (DN) and the DN is incorrect for EVPM purposes.

Resolution

To resolve issue 1:

Check the Stored User Names and Passwords in User Accounts and make sure that no passwords are stored.  If the system mailbox is in the list remove it and run EVPM again.

To resolve issue 2 perform the following: 

The DN can be found in the ExchangeMailboxEntry table of the EnterpriseVaultDirectory database:

1. Open SQL Management Studio.

2. Use the following query to locate the LegacyMbxDn value replacing User_Alias with the correct value.  

USE EnterpriseVaultDirectory
SELECT MbxDisplayName, MbxAlias, LegacyMbxDN from ExchangeMailboxEntry
WHERE MbxAlias = 'User_Alias'

3. Copy the entry for LegacyMbxDn and paste into the EVPM .ini file.

 

 

 

Issue/Introduction

When running Enterprise Vault Policy Manager (EVPM) it errors processing the mailbox.
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