Error Message

Type :  Error
Event :  2302
Source :  Enterprise Vault
Category : Archive Task
User :  N/A
Computer : EVServer.domain.ext
Description:
Failed to locate the mailbox filter for the mailbox for /o=xxxxxx/ou=xxxxxxxx/cn=xxxxxxxxxxxxxx/cn=xxxxxxxxxxxxxxx, mailbox will not be processed

V-437-2302
 

Type :  Warning
Event :  2270
Source :  Enterprise Vault
Category : Archive Task
User :  N/A
Computer : EVServer.domain.ext
Description:
A queued operation exceeded the retry count and has been discarded
m_pIBackgroundArchivingAgent->ProcessUserEx(Priority = "false",
  ReportingMode = "false",
  Run Now mode = "2",
  ContinuousMode = "true",
  RollOverLogFile = "false",
  NumMsgsToArchivePerPass = "0",
  legacyMessageStoreDn = "",
  legacyMailboxDn = "/o=xxxxxx/ou=xxxxxxx/cn=Recipients/cn=xxxxxxxxxxxxxx",
  adMessageStoreDn = "CN=xxxxxxxxxxxxx - xxxxxxxxxxxxxx,CN=xxxxxxxxxxxxxxxxxxxxxxxxxxx,CN=InformationStore,CN=xxxxxxxxxxxxx,CN=Servers,CN=xxxxxxxxxxx,CN=Administrative Groups,CN=xxxxxxxxxxxx,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=xxxxxxx,DC=xxxx,DC=xx",
  adMailboxDn = "CN=xxxxxxxxxxxxxxx,OU=xxxxxxxxxxxxxxxx,DC=xxxxxxxxxx,DC=xxxx,DC=xxx",
  NULL,
  ProcessDisabledSuspended = "true");
HRESULT: 0xC00408FE

V-437-2270

There are two main scenario's that can cause this:

1. The above error can be observed if the EV Exchange Archiving task is trying to archive a mailbox hidden from the Global Address List.
2. This can also occur when there is an issue locating or reading the hidden message on the mailbox. 

Scenario 1: 

Follow 1 of the 2 options below:

1. Ensure that the mailbox (or mailboxes) is not hidden from the Global Address List.
2. Follow the article 000031333 to archive the hidden mailboxes.

Scenario 2: 

ZAP the mailbox using information supplied in article 000028255