Error Message

Event ID's logged: 

Type :  Error
Date :  01/01/2012
Time :  00:00:01
Event :  41312
Source :  Enterprise Vault
Category : Index Admin Service
User :  N/A
Computer : EVServer.domain.ext
Description:
The Indexing Service could not complete all the required startup routines: Could not obtain the service entry identifier for this service. Service will be stopped.

The service is then stopped: 

V-437-41312

Type :  Information
Date :  01/01/2012
Time :  00:00:02
Event :  41298
Source :  Enterprise Vault
Category : Index Admin Service
User :  N/A
Computer : EVServer.domain.ext
Description:
The Indexing Service has stopped

V-437-41298

The dtrace of the EVIndexAdminService contains: 

43 15:09:43.584  [7116] (EVIndexAdminService) <8008> EV-H {EVINDEXADMINUTILS.EN_US} Exception: Retrieving the COM class factory for component with CLSID {4EC6FF78-C97A-11D1-90E0-0000F879BE6A} failed due to the following error: 8007007e. Info: Diag: Type:System.IO.FileNotFoundException ST:   at KVS.EnterpriseVault.Common.Computer.ReadComputerInformation()|   at Symantec.EnterpriseVault.Indexing.Admin.EVIndexAdminUtils.GetServiceEntryIdFromComputerName() Inner:None
44 15:09:43.584  [7116] (EVIndexAdminService) <8008> EV-H {INDEXADMINSERVICE.EN_US} The Indexing Service could not complete all the required startup routines: Could not obtain the service entry identifier for this service. Service will be stopped.
45 15:09:43.600  [7116] (EVIndexAdminService) <8008> EV~E |Event ID: 41312 The Indexing Service could not complete all the required startup routines: Could not obtain the service entry identifier for this service. Service will be stopped.
46 15:09:43.600  [7116] (EVIndexAdminService) <8008> EV-H {EXECUTIONCONTEXT.EN_US} Exception of type 'KVS.EnterpriseVault.Common.ServiceBaseExException' was thrown.

Corruption in the Enterprise Vault Indexing data files.

In order to fix the problem it is needed to reset the EV index engine:

1. Stop the Enterprise Vault Indexing Service on the affected Enterprise Vault Server.
    
2. Stop the World Wide Web Publishing Service on the affected Enterprise Vault Server.
    
3. Launch IIS Manager and delete the EVIndexing virtual Directory.
    
4. Following the deletion of the Indexing virtual directory, delete the EVIndexingPool application pool.
   
   Note: Do not delete any other virtual directories or application pools as doing so will damage the Enterprise Vault installation.
    
5. Using windows explorer, navigate to the Enterprise Vault installation Directory and delete the EVIndexing subdirectory
   
   Note: If Enterprise Vault is clustered the IndexMetaData folder (which is usually found under the EVIndexing subdirectory) may be held in a different location and will need to be deleted separately in addition to deletinig the EVIndexing folder in Step 5. To locate this folder run the below SQL query:
   
       USE EnterpriseVaultDirectory
       SELECT CE.ComputerName, ISE.MetaDataLocation
       FROM ComputerEntry CE, IndexingServiceEntry ISE
       WHERE CE.ComputerEntryID = ISE.ComputerEntryID
   
    
6. Reinstall the Indexing Engine, using the “Veritas Enterprise Vault Indexing Redistributable.msi”. The redistributable file is located on the Enterprise Vault Installation Media, in the following location: "Server/EVTmp"
   
   
    Note:  If any indexing hotfix has been applied to the affected Indexing Server, this must be uninstalled before re-installing the Indexing Redistributable. This is done by completing the following steps:

7. Restart the Enterprise Vault Indexing Service