Case Backups Failing - [#60012] User Interface Error : Invalid unprocessed size for MBID
Article ID: 100027790
Updated On:
Description
Error Message
The server.log file might contain the following entry:
2012-09-13 10:28:16,068 ERROR [admin.manager.ProcessingOptions] (http-443-Processor45-1234.XYZ:) CaseName:[1234.XYZ (A Big Dispute)] UserName:[1234.XYZ-1365901782] [#60012] User Interface Error : Invalid unprocessed size for MBID 4503891685147534 - totalSize=1412182754 processedSize=1412182754 excludedSize=0 preprocessingErrorSize=0 unprocessedSize=0
Resolution
Restart eDP services using Option 3 and Option 4 in the Clearwell Utility on the eDP servers desktop.
Issue/Introduction
Case backups might have started failing inexplicably, when previously they have worked before.
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