Error Message

Scenario 1:

During recall of the archived item end users will be presented with the error message below:

'Error opening the document
The Enterprise Vault Server is unavailable or access is denied.'

SharePoint logging will show the error below during recall:   (see the Related Articles section at the bottom of the page on how to setup SharePoint logging) The log file will be located in the EnterpriseVault_LogFolder path on the SharePoint Web Frontend server. 

04/10/2012 14:47:27 [2396,3] - Looks like a document request
04/10/2012 14:47:27 [2396,3] - Testing if requested document is a shortcut
04/10/2012 14:47:27 [2396,3] - Calling web.GetFile for: /xxxxxxxxxxxxxxxxxxxxxxxxxxxxx/7451/28936.txt
04/10/2012 14:47:27 [2396,3] - file.Length: 6
04/10/2012 14:47:27 [2396,3] - Calling file.OpenBinaryStream
04/10/2012 14:47:27 [2396,3] - File content: EVSTUB
04/10/2012 14:47:27 [2396,3] - Requested document is a shortcut
04/10/2012 14:47:27 [2396,3] - Fetching item content from vault
04/10/2012 14:47:27 [2396,3] - ** Error: msgSym = VaultUnavailable
04/10/2012 14:47:27 [2396,3] - ** Error: msg = Retrieving the COM class factory for component with CLSID {4B942556-05BD-48C9-8535-4A15CCF310B6} failed due to the following error: 80070005.
04/10/2012 14:47:27 [2396,3] - ** Error: exCode = 0
04/10/2012 14:47:27 [2396,3] PreRequestHandler finished

Scenario 2:

The same error will be displayed to the end user during recall but SharePoint logging will show the error below:

04/10/2012 14:49:28 [2396,8] - Looks like a document request
04/10/2012 14:49:28 [2396,8] - Testing if requested document is a shortcut
04/10/2012 14:49:28 [2396,8] - Calling web.GetFile for: /xxxxxxxxxxxxxxxxxxxxxxxxxxxxx/7451/28936.txt
04/10/2012 14:49:28 [2396,8] - file.Length: 6
04/10/2012 14:49:28 [2396,8] - Calling file.OpenBinaryStream
04/10/2012 14:49:28 [2396,8] - File content: EVSTUB
04/10/2012 14:49:28 [2396,8] - Requested document is a shortcut
04/10/2012 14:49:28 [2396,8] - Fetching item content from vault
04/10/2012 14:49:28 [2396,8] - ** Error: msgSym = VaultUnavailable
04/10/2012 14:49:28 [2396,8] - ** Error: msg = Exception from HRESULT: 0x80040303
04/10/2012 14:49:28 [2396,8] - ** Error: exCode = -2147220733
04/10/2012 14:49:28 [2396,8] PreRequestHandler finished

Scenario 1:
The Enterprise Vault Admin Service is not started on the SharePoint Server

Scenario 2: 
The Enterprise Vault Admin Service is not set to run under the Vault Service Account

Scenario 1:
Start the Enterprise Vault Admin Service on the SharePoint Server

Scenario 2:
Open the properties of the Enterprise Vault Admin Service and change the 'Logon' account to the Vault Service Account