Event ID 10006 during Indexing operations 800706ba

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Article ID: 100027890

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Description

Error Message

Event ID10006 found in System event log:

Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          10/12/2012 6:20:02 PM
Event ID:      10006
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EVSERVER
Description:
DCOM got error "2147944122" from the computer EVSERVER when attempting to activate the server:
{3A92686F-E5E8-4505-ABB5-49E5F725617A}

 

Error below when trying to rebuild index volume:

Error Code: 62
Description:Could not connect to the storage service on EVSERVER. ArchiveId=[19742668038ABCB4B826089EADFEEECCE1110000EVAULT]. Retrieving the COM class factory for remote component with CLSID {3A92686F-E5E8-4505-ABB5-49E5F725617A} from machine EVAULT.WaFed.net failed due to the following error: 800706ba.

Errors in dtrace log:

1855 19:23:52.865  [3308] (EVIndexVolumesProcessor) EV-H {STORAGEPROXY.EN_US} Exception: Retrieving the COM class factory for remote component with CLSID {3A92686F-E5E8-4505-ABB5-49E5F725617A} from machine EVSERVER failed due to the following error: 800706ba. Info:Could not get a storage object. EntryId=[19742668038ABCB4B826089EADFEEECCE1110000EVAULT], StorageComputer=[EVSERVER], ObjectType=[System.__ComObject] Diag:HRESULT: 800706ba Type:System.Runtime.InteropServices.COMException ST:   at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandle& ctor, Boolean& bNeedSecurityCheck)|   at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean fillCache)|   at System.RuntimeType.CreateInstanceImpl(Boolean publicOnly, Boolean skipVisibilityChecks, Boolean fillCache)|   at System.Activator.CreateInstance(Type type, Boolean nonPublic)|   at Symantec.EnterpriseVault.Indexing.ContentSource.ActivatorWrapper.CreateInstance(Type type)|   at Symantec.EnterpriseVault.Indexing.ContentSource.StorageProxy.GetStorageObject(String entryID) Inner:None

1858 19:23:52.866  [3308] (EVIndexVolumesProcessor) EV-H {EVARCHIVECRAWLERACCESSOR.EN_US} Exception: Retrieving the COM class factory for remote component with CLSID {3A92686F-E5E8-4505-ABB5-49E5F725617A} from machine EVSERVER failed due to the following error: 800706ba. Info:Could not access Storage Crawler Diag:HRESULT: 800706ba Type:System.Runtime.InteropServices.COMException ST:   at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandle& ctor, Boolean& bNeedSecurityCheck)|   at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean fillCache)|   at System.RuntimeType.CreateInstanceImpl(Boolean publicOnly, Boolean skipVisibilityChecks, Boolean fillCache)|   at System.Activator.CreateInstance(Type type, Boolean nonPublic)|   at Symantec.EnterpriseVault.Indexing.ContentSource.ActivatorWrapper.CreateInstance(Type type)|   at Symantec.EnterpriseVault.Indexing.ContentSource.StorageProxy.GetStorageObject(String entryID)|   at Symantec.EnterpriseVault.Indexing.ContentSource.EVArchiveCrawlerAccessor.GetArchiveCrawler(String archiveID) Inner:None

1860 19:23:52.874  [3308] (EVIndexVolumesProcessor) EV-H {ITEMADDITIONSALLOCATOR.EN_US} Exception: Could not connect to the storage service on EVSERVER. ArchiveId=[19742668038ABCB4B826089EADFEEECCE1110000EVAULT] Info:Could not determine if there are additions to do Diag: Type:Symantec.EnterpriseVault.Indexing.ContentSource.ContentSourceNotAccessibleException ST:   at Symantec.EnterpriseVault.Indexing.ContentSource.EVArchiveCrawlerAccessor.GetArchiveCrawler(String archiveID)|   at Symantec.EnterpriseVault.Indexing.ContentSource.EVAdditionDataReaderFactory.GetArchiveCrawler(String archiveId)|   at Symantec.EnterpriseVault.Indexing.ContentSource.EVAdditionDataReaderFactory.GetInstance(UInt64 nextItemSequenceNumber, UInt64 maxItemSequenceNumber, UInt32 timeoutInSeconds, UInt32 maxRetries)|   at Symantec.EnterpriseVault.Indexing.IndexVolumesProcessor.ItemAdditionFetcher.GetItem(UInt64 nextItemActionID, UInt64 maxItemID)|   at Symantec.EnterpriseVault.Indexing.IndexVolumesProcessor.ItemAdditionFetcher.GetNextItem(UInt64 nextItemID, UInt64 maxItemID)|   at Symantec.EnterpriseVault.Indexing.IndexVolumesProcessor.ItemAdditionsAllocator.get_HasSomeWorkToDo() Inner:System.Runtime.InteropServices.COMException (0x800706BA): Retrieving the COM class factory for remote component with CLSID {3A92686F-E5E8-4505-ABB5-49E5F725617A} from machine EVSERVER failed due to the following error: 800706ba.|   at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandle& ctor, Boolean& bNeedSecurityCheck)|   at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean fillCache)|   at System.RuntimeType.CreateInstanceImpl(Boolean publicOnly, Boolean skipVisibilityChecks, Boolean fillCache)|   at System.Activator.CreateInstance(Type type, Boolean nonPublic)|   at Symantec.EnterpriseVault.Indexing.ContentSource.ActivatorWrapper.CreateInstance(Type type)|   at Symantec.EnterpriseVault.Indexing.ContentSource.StorageProxy.GetStorageObject(String entryID)|   at Symantec.EnterpriseVault.Indexing.ContentSource.EVArchiveCrawlerAccessor.GetArchiveCrawler(String archiveID)

 

Cause

DCOM communication issue.

In this case, Windows Firewall is on.

Resolution

Turn off Windows Firewall or setup the Enterprise Vault Distributed COM (DCOM) services to function through a Windows 2003 / 2008 Firewall referring to https://www.veritas.com/docs/000005093.


Issue/Introduction

The errors below will be seen during any index operation; Ie, update, rebuild, normal update operations during archiving