Servlet.service() For Servlet JSP Threw Exception java.lang.NoClassDefFoundError
Article ID: 100027931
Updated On:
Description
Error Message
The following error message came from the server.yyyy-mm-dd..log
2012-10-16 10:19:32,078 INFO [resource.event.SessionDurationAuditDAO] (http-443-Processor19:) CaseName:[generic] UserName:[superuser-1497535202] Session Audit: duration = 2819344
2012-10-16 10:24:58,105 INFO [xml.search.XMLExportHelper] (http-443-Processor54:) CaseName:[generic] UserName:[superuser-1497535202] updateAttachmentOptions includeNative =true includeHTML=false seperateAttachment=false extractText=false seperateEmbeddings=false
2012-10-16 10:24:58,183 ERROR [[localhost].[/esa].[jsp]] (http-443-Processor54:) Servlet.service() for servlet jsp threw exception
java.lang.NoClassDefFoundError: com/teneo/esa/export/xml/search/XMLBatchImpl
at com.teneo.esa.export.xml.manager.XMLExportManager._export(XMLExportManager.java:130)
at com.teneo.esa.export.xml.manager.XMLExportManager.export(XMLExportManager.java:117)
Or
2018-03-01 14:23:21,561 ERROR [ui.servlet.ErrorMap] (http-bio-80-exec-3-superuser:) CaseName:[SECvTamas] UserName:[superuser-1695169690] Unexpected error: java.lang.NoClassDefFoundError
com.teneo.esa.ui.util.Error: com/teneo/esa/export/xml/search/XMLBatchImpl
at com.teneo.esa.export.xml.manager.XMLExportManager._export(XMLExportManager.java:211)
at com.teneo.esa.export.xml.manager.XMLExportManager.export(XMLExportManager.java:198)
at com.teneo.esa.newexport.template.XMLExporter.startExport(XMLExporter.java:115)
Cause
In general this java error means that the system is looking for a java class that does not exist. There is a discrepancy between the java EXE that is running and the classes that are available to it. NoClassDefFoundError is an error that is indicating that the product is out of sync with itself.
Resolution
The following steps will have to be performed by a qualified member who has direct access to the appliance.
1. Make sure there are no active jobs.
2. Make sure there are no active sessions open.
3. Navigate to the appliance.
4. Open the "Clearwell Utility" Icon.
5. Choose option 7 "Build Incremental Configuration Changes".
The steps above will stop services and reconfigure the system with any new settings and realign the configuration of eDiscovery. Depending on the missing class file the solution may not resolve the error. Please contact Veritas Support if solution steps does not resolve your issue.
Issue/Introduction
Error Message
