Error Message

2012-11-01 12:21:10,362 WARN [collection.sharepoint.SharePointCollectionAgent] (RPC-thread-1 - :2595:7159259761240507760:) SharePointConnectorException:
com.teneo.esa.common.connectors.entropysoft.sharepoint.SharePointConnectorException: [#422269] There was an error connecting/authenticating with the configured source
at com.teneo.esa.common.connectors.entropysoft.sharepoint.SharePointConnector.getContentProvider(SharePointConnector.java:267)
at com.teneo.esa.common.connectors.entropysoft.sharepoint.SharePointConnector.initialize(SharePointConnector.java:123)
at com.teneo.esa.icp.collection.sharepoint.SharePointCollectionAgent.(SharePointCollectionAgent.java:280)
at com.teneo.esa.icp.collection.sharepoint.SharePointCollectionManager.startCollection(SharePointCollectionManager.java:124)
at com.teneo.esa.icp.collection.SharePointCollectionJob.executeTask(SharePointCollectionJob.java:106)
at com.teneo.esa.icp.collection.CollectionJob.runCollectionJob(CollectionJob.java:277)
at com.teneo.esa.icp.collection.SharePointCollectionJob.runCollectionJob(SharePointCollectionJob.java:32)
Caused by: net.entropysoft.eci.InvalidCredentialsException: Invalid user name, domain or password for repository null
 

Additionally, the Active Directory account used to connect to Sharepoint will become locked out.

The default value of esa.icp.collection.sharepoint.threads is 20 , which causes Clearwell to try to establish multiple concurrent connections to Sharepoint, causing the Active Directory account used to connect to Sharepoint to become locked out.

1. Go to System > Support Features > Property Browser

2. Enter esa.icp.collection.sharepoint.threads in the "Name of Property to change" field, and enter 1 in the "New value" field

3. Check the "Confirm change" checkbox and click on Submit.

4. Use the Clearwell Utility to stop and re-start the Clearwell services.

This will lower the number of concurrent connection from the default of 20 and prevent this error from occurring.