Problems applying an slf license to an upgraded or newly installed eDiscovery appliance.

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Article ID: 100028152

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Updated On:

Description

Error Message

 [#280000] License Error: A license of the name: has already been installed.

Resolution

On the eDiscovery Appliance:

  1. Stop all eDiscovery services using option # 3 from the Clearwell Utility on the appliance desktop.
  2. Run “b clean-license” from a command line in (i.e. D:\CW\v95)
  3. Copy the .slf licenses (SO_.zip) file from D:\CW\Installer\Distributions to D:\CW\vXX\license\current
  4. Run option # 7 (Build Incremental Configuration Changes) from the Clearwell Utility.
  5. Start eDiscovery services using option # 4 from the Clearwell Utility.

Issue/Introduction

When trying to import a license in the form of a .slf file the below error is observed, other symptoms include the service tag is blank in the UI.
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