Error Message

Interrupt detected - completing mail file writing batches that are in progress and shutting down.

If the Job Status log states 'Job execution interrupted on master', this only happens due to the task being manually shutdown due to end user or services restart.  If 'Interrupt detected' is in the Job Status log without the master interruption, the issue is due to the thread taking too long to complete its job.

'Interrupt detected' is added to the Job Status log when a timeout threshold has been exceeded and is an indicative of a slow response from the EV environment. 

RESOLUTION:
Depending on the process that caused the timeout issue, make the appropriate ESA property change.

ESA PROPERTY CHANGE:
Increase the appropriate timeout:

esa.icp.collection.ev.csvReadBatchTimeout = 600
esa.icp.collection.ev.content.defaultRetrieveTimeoutSecs = 600
esa.icp.ev.contentRetriever.readTimeout = 240000
esa.icp.collection.ev.content.defaultRetrieveTimeoutThreshold = 50000000
esa.icp.ev.searcher.outputTimeout = 300000

How to modify ESA property settings:

1. Logon to the Clearwell interface using an account with System Administrator rights

2. Select System | Support Features | Property Browser

3. Modify the following fields: (case sensitive)
Name of property to change:  (insert the esa property)
New value (leave blank to remove): (insert the value)

4. Check: Confirm change. Are you sure?

5. Press Submit

Services do not need to be restarted.