Error Message

The following error occurs:

Error: Network Path was not found.

A possible cause of this issue is that the instance of the Enterprise Vault Filter driver loaded in memory has become unaccessible

1. On the File Server, open a command prompt and run the fltmc command, the output will be similar to the following:
   1. C:\>fltmc

      FLTMC output

      Filter Name	Num Instances	Altitude
      FileScreenFilter	2	260800
      EvFilter	2	185100
      luafv	1	135000

2. Open the Services.msc panel and stop the following services:
   • Enterprise Vault File Blocking Service
   • Enterprise Vault File Collector Service
   • Enterprise Vault File Placeholder Service
3. To reload the EvFilter mini driver use the following commands (detailed in the related article 100029784):
   1. Fltmc unload EvFilter
   2. Fltmc load EvFilter
4. Start the following services:
   • Enterprise Vault File Blocking Service
   • Enterprise Vault File Collector Service
   • Enterprise Vault File Placeholder Service  
5.  Test the accessibility of the problem volumes

After the Enterprise Vault (EV) services are started on the file server users can no longer connect to the shared volumes.