64 bit Indexing Engine fails to start up with error "Indexing engine failed to wake up"

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Article ID: 100028580

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Updated On:

Description

Error Message

After each failed attempt to bring the Indexing Service online, the following errors will be logged to the Veritas Enterprise Vault Event Log:

Source: Enterprise Vault
Event ID: 41335
Task Category: Index Admin Service
Level: Error
Computer:
Description:
An error occured while trying to start indexing engine.
Further error details include: 'Indexing engine failed to wake up : ERROR: ValueError: Invalid admin-url: 'http://' (ID: CLI_GENERIC_ERROR) '.

OR

Event ID:      41335
Task Category: Index Admin Service
Level:         Error
Computer:     
Description:
An error occurred while trying to start indexing engine.
Further error details include: 'Indexing engine failed to wake up : There has been a problem:ExpatError: not well-formed (invalid token): line 1, column 0 (ID: CLI_GENERIC_ERROR)'.

V-437-41335

Cause

This problem is the result of the core data files used by the 64-bit Indexing Engine becoming corrupted.

Resolution

Re-install the Enterprise Vault Indexing Engine. The steps required to perform the re-installation can be found in the Related articles section.

 

 

 

Issue/Introduction

The 64-bit Indexing Engine fails to start up and Event 41335 is logged to the Event Log.

Additional Information

UMI: V-437-41335