Enterprise Vault (EV) Directory Service fails to start with error "The Enterprise vault directory service on local computer started and stopped" and Event ID 8391 or Event ID 8193.
Article ID: 100028669
Updated On:
Description
Error Message
[Symantec Enterprise Vault event log]
Error Event ID 8391 will be logged for EV 9.0 to EV 10.0.3. For EV 10.0.4 and above only informational Event Id 8193 will be logged.
Event ID: 8391
Task Category: Directory Service
Description: The EnterpriseVault.DirectoryService object reported an error.
Unspecified error
V-437-8391
Event ID: 8193
Task Category: Directory Service
Description: The Directory Service has stopped.
V-437-8193
To validate if this is the issue a DTRACE of the DirectoryService is needed, please perform the following steps on the EV server while re-creating the issue.
[Dtrace]
{DirectoryService: STARTUP: Check Directory: Database Not existing
{CDirectoryServiceObject::CheckDirectoryEntry} (Exit) Status: [The Directory Database does not exist on the specified SQL Server. (0x80042160)]|
Cause
EnterpriseVaultDirectory database is not attached to the SQL instance.
Resolution
This issue can be resolved by attaching the correct EV Directory Database to the correct SQL Server Instance.
1. Locate the EnterpriseVaultDirectory database on SQL Server drives.
2. Attach the database:
- Open SQL Management Studio, connect to the correct SQL instance.
- Right Click on Databases and Click Attach.
- Click on Add under 'Database to attach' and select the database file and Click Ok twice.
3. Once EnterpriseVaultDirectory database is listed under Databases then Start the Enterprise Vault Directory Service.
Issue/Introduction
