Error Message

The Index Upgrade Log will show the error below.

31.01.2013 16:00:50 The upgrade subtask has failed.
Error Code: 57
Description:Unable to find index volume for the archive
[1A2F7V085EEA6FB48A82CCF4D3829E8CC1110000EVSite] with a highest index sequence number of [XXX] or below

Veritas Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Veritas Corporation is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see https://www.veritas.com.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

WORKAROUND 1

- Archive a single item in the empty archive.

- Convert the index to 64bit .

WORKAROUND 2

- Delete the empty archive.

- Recreate the archive as new, which will create a new 64 bit index. 

Applies To

Enterprise Vault 10 or above.