Event ID 6531 is generated when restoring an item and the storage restore and storage archive message queues are missing.
Article ID: 100029456
Updated On:
Description
Error Message
Type: Error
Event: 6531
Source: Enterprise Vault
Category: Storage Restore
Description:
Failed to open Queue: Enterprise Vault Storage Restore Queue
V-437-6531
Resolution
1. Perform a backup of the EnterpriseVaultDirectory database.
2. Stop Enterprise Vault services.
3. Open SQL Query Analyzer.
4 To gather the ComputerEntryID run the following query and replace EV1 with the Enterprise Vault server name that is experiencing the problem . The server name will be displayed in the Enterprise Vault Administration Console below Enterprise Vault servers.
2. Stop Enterprise Vault services.
3. Open SQL Query Analyzer.
4 To gather the ComputerEntryID run the following query and replace EV1 with the Enterprise Vault server name that is experiencing the problem . The server name will be displayed in the Enterprise Vault Administration Console below Enterprise Vault servers.
USE EnterpriseVaultDirectory SELECT ComputerEntryID FROM ComputerEntry where ComputerName = 'EV1' 5. Run the following query to determine the values before running the next query. Replace 'the value from step 4' with the value that is returned is step 4.
USE EnterpriseVaultDirectory SELECT StorageArchive, StorageRestore FROM StorageServiceEntry WHERE ComputerEntryID = '' 6. Run the following query to clear the values for the StorageArchive and StorageRestore message queue. Replace 'the value from step 4' with the value that is returned is step 4.
Note: Ensure there are no spaces in between the single quotes in the SET line.
USE EnterpriseVaultDirectory UPDATE StorageServiceEntry SET StorageArchive = '', StorageRestore = '' WHERE ComputerEntryID = '' 7. Start the Enterprise Vault services.
8. Open Computer Management, expand Message Queuing, expand Private Queues and verify enterprise vault storage restore and enterprise vault storage archive queues are created.
Issue/Introduction
When restoring an item an Event ID 6531 is generated in the event viewer logs. Expand Message Queuing and Private Queues within Computer Management the enterprise vault storage restore and enterprise vault storage archive queues are missing. The queues do not populate when restarting the Enterprise Vault services. This is normally caused by an incorrect value in the SQL table for those queues. To correct the issue the steps below will clear out the value for the queues and once the Enterprise Vault services are restarted, will populate the value for the storage archive and storage restore queues correctly.
Additional Information
ETrack: 6531
UMI: V-437-6531
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