Event 375 - System out of memory export Compliance Accelerator or Discovery Accelerator
Article ID: 100030059
Updated On:
Description
Error Message
In the event log, the following error will be seen:
Event Type: Error
Event Source: EV Accelerator Service
Event Category: None
Event ID: 375
Description:
APP AT - Customer ID: 2 - An Error has occurred when retrieving System.
OutOfMemoryException: Insufficient memory to continue the execution of the program
IMPORTANT: Do not edit this content in Information Manager
Internal Notes
The content of this document is referenced in an Enterprise Vault Digest. Do not make changes to this article. If you would like changes to be made to this content, use the Information Manager feedback feature. Alternatively, you can send an e-mail to the owner or the Enterprise Vault Knowledge Management team DL-CS-KM.
Self Help PTI - active content project - 12-29-2014 This article has been moved to INTERNAL ONLY
Resolution
1. Log onto the EV server running the EV Storage Service and the CA/DA server as the Vault Service Account (VSA)
2. Open Task Manager
3. Sort the Processes by memory usage, with the largest memory usage on top
4. Review the processes using the most memory for any process that may have a known memory leak
5. Stop any application that the check in Step 4 reveals to have a memory leak
6. Navigate to Control Panel | System | Advanced | Environmental Variables | Edit User variables for VSA
7. Move the VSA TEMP and TMP folders to a local hard drive with over 40 gig available free space
8. Restart the server to complete the change in the folders' locations
9. Change the export folder path to a larger drive per 000037110 in the Related Documents section below
2. Open Task Manager
3. Sort the Processes by memory usage, with the largest memory usage on top
4. Review the processes using the most memory for any process that may have a known memory leak
5. Stop any application that the check in Step 4 reveals to have a memory leak
6. Navigate to Control Panel | System | Advanced | Environmental Variables | Edit User variables for VSA
7. Move the VSA TEMP and TMP folders to a local hard drive with over 40 gig available free space
8. Restart the server to complete the change in the folders' locations
9. Change the export folder path to a larger drive per 000037110 in the Related Documents section below
Issue/Introduction
Application down with 'system.out.of.memory exception' error received by Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) export operations
Overview:
Enterprise Vault (EV) Compliance Accelerator (CA) and Discovery Accelerator (DA) export operations can fail on specific messages with the error shown above. Low memory resources can be a result from lack of disk space, memory leaks, or several concurrent running programs.
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