An invalid license installed on Enterprise Vault will generate an Event ID 4214 and Event ID 4218
Article ID: 100030241
Updated On:
Description
Error Message
The following events are logged in the Veritas Enterprise Vault Event Log:
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Date: 12/3/2014 11:25:38 AM
Event ID: 4214
Task Category: Admin Service
Level: Warning
Keywords: Classic
User: N/A
Computer: EV-EXCH.EV10.local
Description:
License checking has identified that you currently do not have any licensed features.
Please contact your license supplier to obtain a new license.
For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=14.1.0.0&build=14.1.0.1144&error=V-437-4214
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Date: 12/2/2014 12:36:28 PM
Event ID: 4218
Task Category: Archive Task
Level: Error
Keywords: Classic
User: N/A
Computer: EV-EXCH.EV10.local
Description:
Required license not active. An Enterprise Vault license is required for the following feature but the installed license is not currently active:
Feature: Exchange Mailbox Archiving
Feature Code: EVArchive
See the 'Installing and Configuring' manual for information about licenses.
For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=14.1.0.0&build=14.1.0.1144&error=V-437-4218
V-437-4214
V-437-4218
Cause
This is caused by an invalid license. Some situations where this occurs include:
- No license file can be found
- A license file is found but it is invalid
- Multiple license files are found and one of them is invalid
An license can be invalid because the file has been corrupted, because its XML is malformed or missing key information, or because it is a temporary license that has expired.
Resolution
To install an additional license:
- Place the new Veritas license file (.slf) in the root of the Enterprise Vault installation folder (typically C:\Program Files (x86)\Enterprise Vault).
- Restart the Enterprise Vault Admin Service.
- On startup, the Admin Service detects any license files in the Enterprise Vault installation folder and installs them. It then saves a copy to the Installed Licenses subfolder (typically C:\Program Files (x86)\Enterprise Vault\Installed Licenses).
- Verify that the license information report in the Veritas Enterprise Vault event log (Event ID 4213) properly lists all the products and features for which the server is licensed.
- For a multi-server Enterprise Vault deployment, repeat the steps on each Enterprise Vault server.
If the 4218 Events persist after installing a new license, it may be necessary to remove a conflicting invalid license from the system. To do so:
- Navigate to the folder %ProgramData%\Symantec Shared\Licenses. This is the folder from which the Admin Service reads the installed licenses at startup.
- Veritas license files (.slf) can be opened in a text editor such as Notepad to view their contents.
- Review the existing license files to determine which ones are invalid. Look for corrupt files, expired temporary licenses, and malformed XML.
- Remove any invalid licenses from this folder. Alternatively, remove all EV licenses and add back the known good licenses.
- Restart the Admin Service and the 4218 Events should no longer occur.
Issue/Introduction
