When opening a Journal Mailbox in Microsoft Outlook the Enterprise Vault toolbar is not available.

book

Article ID: 100030516

calendar_today

Updated On:

Cause

This can be caused because the Mailbox does not have a Hidden Message due to the Journal Task not being able to properly Synchronize the Journal Target.

Resolution

Manually Synchronize the Journal Mailbox by using the following steps:
  1. Open the Enterprise Vault Administration Console.
  2. Expand Enterprise Vault->Directory on ServerName->SiteName->Enterprise Vault Servers->ServerName.
  3. Click on 'Tasks'
  4. Get Properties of the 'Exchange Journaling Task for ExchangeServerName'
  5. Go to the 'Synchronization' Tab
  6. Highlight the Radio Button for 'Selected journal mailboxes'
  7. Press the 'Synchronize' button
  8. Select the Journal Mailbox
  9. Press 'OK'
The Enterprise Vault Toolbar should now be visible after re-opening the Journal Mailbox in Microsoft Outlook.  If there was a problem Synchronizing the Mailbox please see the related article:

Attempting to synchronize the Journal Mailbox fails with an error 3188 (https://www.veritas.com/docs/000039039)


Issue/Introduction

When opening a Journal Mailbox in Microsoft Outlook the Enterprise Vault toolbar is not available.
Powered by Wolken Software