Note: The described 'missing' Exchange 2003 recipients from the Journaled Recipients section only occurs when the Author is external to the organization or serviced by an Exchange 2003 server AND the message contains BCC recipients.

The described 'missing' Exchange 2003 recipients from the Journaled Recipients section is expected behavior and is derived from how Exchange 2007 and greater servers create the Header Information for the message.

The screen shots below use fictitious accounts to provide a visual of the header information differences between Exchange 2003 and Exchange 2007 or greater servers when handling the header information from the same email message.

Figure 1 shows the message from an Exchange 2003 server.  Notice the full list of recipients in the right bottom pane.

Figure 1. Sample Exchange 2003 Journal Report

Figure 2 shows the message from an Exchange 2010 server.  Notice the list only shows the Exchange 2007/2010 recipients from the TO, CC and BCC fields.

Figure 2. Sample Exchange 2010 or greater Journal Report

Workaround:

Option 1:
- Use the captured messages from the Exchange server to view the complete list of BCC recipients.

Option 2:
- Use only 2007 or later Exchange servers within the organization.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. While this issue may be resolved in a future major revision of the software at a later time, it is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.