"You cannot install the Veritas Enterprise Vault Outlook Add-In by launching this MSI file directly. You must launch setup.exe."

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Article ID: 100030886

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Updated On:

Description

Error Message

 "You cannot install the Veritas Enterprise Vault Outlook Add-In by launching this MSI file directly.  You must launch setup.exe.  For more information, contact your administrator."

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Resolution

There are three options to resolve this issue.

  1. Include the setup.exe file with the .msi in this situation so that the non-administrator user can install the MSI file as intended.
     
  2. If option 1 cannot be done due to Global Policy of not allowing the installs of executables (exe's), the UAC must be disabled before the MSI can be installed.
    Once the installation is complete, UAC can be enabled. In some cases, even if the exe is included with the msi, we may see the msi related error. In such cases UAC needs to be temporarily disabled.
     
  3. For Windows 8 clients, simply disabling UAC from the control panel does not work. It needs to be disabled from the registry as well, refer Trying to install Outlook add-in via MSI on Windows 8 fails


Note:  Pushing out the MSI must be done via Active Directory - if it is done with a script run on the Client machine, it will fail for the same reason, as it expects the setup.exe file to be present and used. 

 

 

Issue/Introduction

When a non-administrator client user on a workstation with UAC (User Account Control) turned on attempts to install the Enterprise Vault Outlook Add-In, it returns the following message:

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