Error Message

"An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.

Error 0x800710FE: This file is currently not available for use on this computer."

When copying archived items from a Windows file server, there is an error:

"Cannot copy filename: The remote storage service was not able to recall the file."

A Dtrace of the EvPlaceholderService process on the file server during the recall shows the following error.

(EvPlaceholderService) <7268> EV:L CDownloadFile::WinHttpStatusCallback: entry Handle:0x67326e0 status code: 0x10000
(EvPlaceholderService) <7268> EV:H CDownloadFile::WinHttpStatusCallback: Handle: 0x67326e0 Status code: 8, Reason(s):| WINHTTP_CALLBACK_STATUS_FLAG_INVALID_CA: The function is unfamiliar with the Certificate Authority that generated the server's certificate.|
(EvPlaceholderService) <7268> EV:L CDownloadFile::WinHttpStatusCallback: exit Handle:0x67326e0, status code: 0x10000
(EvPlaceholderService) <7268> EV:H Unknown exception occured in CDownloadFile::ThreadMain()
(EvPlaceholderService) <7268> EV:H CDownloadFile::ThreadMain: exit with failure, error: 0x8000ffff
(EvPlaceholderService) <7268> EV:L CDownloadFile::ThreadMain (Exit) |Catastrophic failure [0x8000ffff] 

The SSL Certificate Authority is not trusted by the Windows file server when the EV server is configured to use SSL.

Trust the SSL Certificate Authority, which issued the certificate for the Enterprise Vault server by installing the certificate of the same authority under Trust Root Certificates Authorities on the Windows file server.