Installation of Compliance and Discovery Accelerator client fails to set policy

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Article ID: 100031178

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Updated On:

Description

Error Message


The system administrator has set policies to prevent this installation.

Cause

Possible User Account Control (UAC) restrictions.

Resolution

As a work around to changing the User Account Control settings; install the client via Command Prompt running as an administrator.
 

  1. Start >> All Programs >> Accessories >> Right-click the Command Prompt icon and then click Run as administrator
     
  2. Type in the drive letter of the drive containing the EV media and press Enter
     
  3. Using the Change Directory command cd, change the directory to the directory that contains the Installer MSI file for the client and press Enter.

    For example: cd D:\Veritas Enterprise Vault Discovery Accelerator\Client\MSI.
     
  4. In the Command Prompt window, type in the name of the client installation file to be installed and press Enter.

    For example: Veritas Enterprise Vault Discovery Accelerator Client.msi
    Note that the installation command may need some additional commands to install the client.  The MSI installer can be started using the command msiexec with the /i option to indicate the Install command.  If the installation folder needs to be something other than the installing user's default path, the argument TARGETDIR= needs to be added with the installation path.  If all users of the computer need to be able to launch the client, the ALLUSERS=1 argument is also required.  For example:
    msiexec /i "D:\Veritas Enterprise Vault Discovery Accelerator\Client\MSI\Veritas Enterprise Vault Discovery Accelerator Client.msi" TARGETDIR="C:\Program Files (x86)" ALLUSERS=1
The client installer should now load and the install complete as expected.
 
If this does not resolve the issue, please log a case with Veritas Support for further investigation. 
 
 
 

Issue/Introduction

When trying to install the Compliance Accelerator (CA) and Discovery Accelerator (DA) client the following error received: "The system administrator has set policies to prevent this installation"