The error: 'The selected item could not be restored' is returned when restoring items from some client workstations using the Full Client version of Enterprise Vault (EV).
Article ID: 100031191
Updated On:
Resolution
Users trying to restore archived items get the following error on certain workstations: (Figure 1)
Figure 1:
Figure 1:
The error is returned when DCOM is not enabled on the client workstation.
Ensure DCOM is enabled on the client machine as follows:
1. Go to Start / Run then execute 'dcomcnfg.exe'
2. Expand 'Component Services' / 'Computers'
3. Right click 'My Computer' then choose 'Properties'
4. Go to 'Default Properties' tab
5. Select 'Enable Distributed COM on this computer'. (Figure 2)
Figure 2
6. Restart Outlook on the client machine.
Issue/Introduction
The error: 'The selected item could not be restored' is returned when restoring items from some client workstations using the Full Client version of Enterprise Vault (EV).
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