Error Message

Mailbox not processed as located on an Exchange Server that is not in the current domain
Mailboxes on Exchange Server that have entries in the Enterprise Vault database but which are not in any provisioning group

1. The Mailbox is enabled for archiving and the user is no longer in Active Directory.  Therefore, the user remains in the "ExchangeMailboxEntry" table.
    
2. The user was moved to another Exchange Server and the "msExcHomeServerName" contains the wrong Exchange Server.

To resolve this issue, follow the steps below:


A. If the user no longer exists in Active directory:

1. Use the entry user information from the Provisioning Report relating to the issue.  Example: /o=Org/ou=Unit/cn=Recipients/cn=User
    
2. Run the following SQL Query:
   
   Use EnterpriseVaultDirectory
   Delete from ExchangeMailboxEntry
   Where LegacyMbxDN = '/o=Org/ou=Unit/cn=Recipients/cn=User
    
3. Run the Provisioning Task in normal mode.
    

B. If the user exists in Active Directory:

1. Run ADSIEDIT (Microsoft Support Tools must be installed).
2. Edit the Domain Naming Context (Figure 1).
   
   Figure 1
    
3. Browse to the container of the failing user.
4. Right-clickthe user and select the Properties option.
5. Scroll down to the msExchHomeServerName attribute (Figure 2).
   
   Figure 2
     
    
6. Double-click to edit the value.
7. Insert the correct value for this user.
   
   Note: This value shows the mail server where the user is located. If the user has been imported using third party software from a different domain or forest, it could show a completely different value resulting in a provisioning task returning the error mailbox not in any provisioning group (Figure 3).
   
   Figure 3
     
    
8. On the Enterprise Vault server, restart the Provisioning task and click the Run Now... in the Properties of the task to apply changes (Figure 4).
   
   Figure 4