Error Message

Event ID Error 1 -

Event Type: Error
Event Source: Accelerator Manager
Event Category: None
Event ID: 275
Description:
APP JC - Could not process an item with transaction id '68948703-d4e4-4b30-8bcc-b6f45f993f10' : System.Exception: Customer Unknown

Event ID Error 2 -

Event Type: Error
Event Source: Enterprise Vault
Event Category: Journal Task
Event ID: 3280
Description:
Could not filter a message for Accelerator random message sampling.
Error: <0x80131500> 

Event ID Error 3 -

Event Type: Error
Event Source: Enterprise Vault
Event Category: Journal Task
Event ID: 3263
Description:
An error occurred processing the external filter 'KVS.Accelerator.PlugIn.Filter'.  No more filters will be processed.
Error:  <0x80131500>

Event ID Error 4 -

Event Type: Warning
Event Source: Enterprise Vault
Event Category: Journal Task
Event ID: 3264
Description:
The following message could not be processed by an external filter and has been moved to the 'Failed External Filter' folder.

To function properly, the CA Journal Connector requires that one CA customer be configured with a blank VaultID(s): field (See Figure 1 in the Solution section of this document).  The CA Journal Connector resolves each item processed by the Journal Task to a specific VaultID.   If the VaultID is not directly associated with a specific CA customer or cannot be resolved, then the Journal Connector will attempt to apply the message to the customer with the blank VaultID(s): field.  If the Journal Connector does not find a default customer, it will cease to process any additional items causing the Event ID Error 1 above.

Event ID Errors 2, 3 and 4 above are also seen.