Error Message

There was a migration error. One PST failed migration:
You can try processing it again after you have corrected the problem.
Once corrected, click the Back and then Next to retry it.

The Enterprise Vault (EV) event logs will show the following two events:

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          10/19/2015 2:09:39 PM
Event ID:      6880
Task Category: Migrator Server
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      EV1.evlab.com
Description:
Items cannot currently be stored in the Vault.
The Vault Store does not contain an open partition.
 
Vault Name: Express Vault Store
Vault Id: 1E4AD88314FD0104CBC882DAD2F9C9EDB1110000evserver1
Reference: C:\PSTs\backup.pst
_______________________________________________________________

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          10/19/2015 2:09:39 PM
Event ID:      6741
Task Category: Migrator Server
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      EV1.evlab.com
Description:
PST Migration Report
 
Migration status: Incomplete

Processing aborted due to an unrecoverable error.
 
PST file: C:\PSTs\backup.pst
Archive Name: User5
Vault Id: 1D7FBDC30B1CA1241B1166DA306F5AE421110000evserver1
RetentionCategory: Default Retention Category
 
Number of folders processed: 0
Number of items archived: 0
Total size of items archived: 0 KB
 
Number of items unable to be archived: 0
Number of items not eligible for archiving: 171
 
Elapsed Migration Time: 0:0:2 (hours:minutes:seconds)
 
Migration Rate: 0.00 MB/Hour

v-437-6741

Note: the Event ID may vary depending on the version of EV