Unable to open Enterprise Vault (EV) seamless shortcuts on SharePoint Server.

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Article ID: 100031405

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Updated On:

Description

Error Message

"Error calling ECMOperations.GetVaultItem: Token cannot be zero."

 

Cause

The LocalSystem account is a predefined local account used by the service control manager. It has extensive privileges on the local computer, and acts as the computer on the network. Its token includes the NT AUTHORITY\SYSTEM and BUILTIN\Administrators SIDs; these accounts have access to most system objects. This account does not have a password.

 

Resolution

Perform the following on all Web Front End (WFE) SharePoint servers.
  1. Confirm that the Claims to Windows Token Service is running on all SharePoint WFE servers.
  2. Confirm that the service is listed to be running with the account "DOMAIN\Services".
  3. Access the properties of Claims to Windows Token Service running on all SharePoint WFE servers and change the account to LocalSystem or an account in the Local Administrators group.
  4. Re-start the Claims to Windows Token Service running on all SharePoint WFE servers.
  5. Attempt to open seamless shortcuts on SharePoint Server.

Issue/Introduction

Enterprise Vault (EV) for SharePoint archiving may return the following error when attempting to open an archived items shortcut from the SharePoint server. The error below is generated in SharePoint log.
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