Cannot select items to print using the Print Option in eDiscovery Platform
Article ID: 100031472
Updated On:
Description
Error Message
Errors seen in recoverable_urn.xml from print job:
-
Errors seen from Remote Job log in interface:
2015-10-21 17:41:57,059 ERROR [pdf.search.MessageIterator] (RPC-thread-1 - SERVER.local:2595:1365926917383393625:) CaseName:[TEST_Case] UserName:[USERNAME] [#203000] Export Manager Error - {0}
com.teneo.esa.export.pdf.PDFExportException: [#120000] PDF Export Error - Image Rendition of Message retreival failed
at com.teneo.esa.export.pdf.search.MessageIterator.retrieveLoadFileSources(MessageIterator.java:619)
at com.teneo.esa.export.pdf.search.MessageIterator.convertToPDFMessages(MessageIterator.java:306)
at com.teneo.esa.export.pdf.search.MessageIterator.next(MessageIterator.java:236)
at com.teneo.esa.export.pdf.PDFWriter.run(PDFWriter.java:284)
at com.teneo.esa.export.pdf.PDFJobProcessor.execute(PDFJobProcessor.java:70)
at com.teneo.esa.export.pdf.PDFJobProcessor.access$000(PDFJobProcessor.java:28)
at com.teneo.esa.export.pdf.PDFJobProcessor$1.run(PDFJobProcessor.java:85)
at com.teneo.esa.jobmanager.remote.RemoteJobCapsule.call(RemoteJobCapsule.java:73)
at com.teneo.esa.jobmanager.remote.RemoteJobCapsule.call(RemoteJobCapsule.java:26)
at com.teneo.esa.common.remote.ServerSideRemoteExecutor$CancelHandler.callNested(ServerSideRemoteExecutor.java:559)
at com.teneo.esa.common.remote.ServerSideRemoteExecutor$CancelHandler.call(ServerSideRemoteExecutor.java:535)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
at java.util.concurrent.FutureTask.run(FutureTask.java:139)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:909)
at java.lang.Thread.run(Thread.java:662)
Caused by: com.teneo.esa.export.common.recovery.ExportException: [#203000] Export Manager Error - wrapped exception - [82000] Image file : D:\ImageOverlaysImages\0.7.120.19916.pdf for does not exist on Disk
at com.teneo.esa.export.common.ExportHelper.getImageRenditionMsgInstance(ExportHelper.java:1574)
at com.teneo.esa.export.pdf.search.MessageIterator.retrieveLoadFileSources(MessageIterator.java:592)
at com.teneo.esa.export.pdf.search.MessageIterator.convertToPDFMessages(MessageIterator.java:308)
... 14 more
Caused by: com.teneo.esa.netit.NetITConversionException: [82000] Image file : D:\ImageOverlaysImages\0.7.120.19916.pdf for does not exist on Disk
at com.teneo.esa.common.core.ImportedImageHelper.getAttachmentImageFileList(ImportedImageHelper.java:220)
at com.teneo.esa.common.core.ImportedImageHelper.getImportedImagePath(ImportedImageHelper.java:61)
at com.teneo.esa.export.common.ExportHelper.getImageRenditionMsgInstance(ExportHelper.java:1559)
... 16 more
Caused by: java.io.IOException: Image file : D:\ImageOverlaysImages\0.7.120.19916.pdf for does not exist on Disk
at com.teneo.esa.common.core.ImportedImageHelper.toAbsolutePathForLoadfile(ImportedImageHelper.java:237)
at com.teneo.esa.common.core.ImportedImageHelper.getAttachmentImageFileList(ImportedImageHelper.java:217)
... 18 more
Cause
The path entry for the Image Overlay esa.image.remediation.individual.import.shared.location being set causes this issue when the printed data is from a load file.
Resolution
2. Navigate to System > Support Features > Property Browser.
3. In the field Name of property to change place the following value:
esa.image.remediation.individual.import.shared.location
4. Place a check in Confirm change. Are you sure?*
5. Click Submit.
6. Retry the print job.
Issue/Introduction
