Unable to add a volume to an EMC Isilon File System Archiving (FSA) target.
Article ID: 100031477
Updated On:
Description
Error Message
Could not read the volume information for \\emcisilon.domain.local\share.
Reason: Access is denied.
Check that the File Server is available and that you have the correct permissions to access the device.
Cause
This is caused by the Vault Service Account (VSA) not having the correct permission level on the file server target.
Resolution
The VSA should be added to the Administrators group on the Isilon server and the database entries for the target server should be verified.
1. Verify that the DnsName and the UncName in the FileServerEntry table of the EnterpriseVaultDirectory database are correct. The DnsName should be the FQDN of the target file server and not point to an IP address or a node name. For a server named emcisilon.ev11.local the entries should be as follows:
DnsName: emcisilon.ev11.local
UncName: \\emcisilon
2. Verify that the FileServerType value is set to 5 for the target file server in the FileServerEntry table. To change this, run the following update for the file server with the UncName of \\emcisilon.
USE EnterpriseVaultDirectory
UPDATE FileServerEntry
SET FileServerType = 5
WHERE UncName = '\\emcisilon'
3. Open the OneFS Storage Administration page and path to Cluster Management > Access Management > Groups tab. Add the VSA to the LOCAL:System > Administrators group.
4. Verify that VSA has Full Control on the share on the file server.
Once the above steps have been verified, the volume should be able to be added without error.
Note: A volume policy specifying Internet shortcuts on the Shortcuts tab must exist prior to creating the volume as Placeholders are not supported on an Isilon target.
1. Verify that the DnsName and the UncName in the FileServerEntry table of the EnterpriseVaultDirectory database are correct. The DnsName should be the FQDN of the target file server and not point to an IP address or a node name. For a server named emcisilon.ev11.local the entries should be as follows:
DnsName: emcisilon.ev11.local
UncName: \\emcisilon
2. Verify that the FileServerType value is set to 5 for the target file server in the FileServerEntry table. To change this, run the following update for the file server with the UncName of \\emcisilon.
USE EnterpriseVaultDirectory
UPDATE FileServerEntry
SET FileServerType = 5
WHERE UncName = '\\emcisilon'
3. Open the OneFS Storage Administration page and path to Cluster Management > Access Management > Groups tab. Add the VSA to the LOCAL:System > Administrators group.
4. Verify that VSA has Full Control on the share on the file server.
Once the above steps have been verified, the volume should be able to be added without error.
Note: A volume policy specifying Internet shortcuts on the Shortcuts tab must exist prior to creating the volume as Placeholders are not supported on an Isilon target.
Issue/Introduction
Unable to add a volume to an EMC Isilon server for FSA target.
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