Error Message

The event log may show an error as follows:

Type :  Warning
Event :  41048
Source :  Enterprise Vault
Category : Lotus Domino Journaling Task
User :  N/A
Computer : Domino-1.sym.local
Description:
Task: 'Domino Journaling Task'

Unable to connect to Domino server: 'Domino-1/sym'

 

Dtrace of the particular task may show lines similar to the following:

[1080] (EvLotusDominoJournalTask) <6316> EV-M {DomRemoteDir.Connect} Attempting connection to server 'Domino-1/SYM!!' as 'CN=evarchive evarchive/O=SYM'

[1080] (EvLotusDominoJournalTask) <6316> EV-H {LotusDominoJournalingTask.ProcessDominoJournalMailboxes} Error: Unable to connect to server 'Domino-1/SYM' : DominoLibraryExceptions.DominoLibraryUnableOpenDatabase: Error(2055) - opening 'Domino-1/SYM!!' (The server is not responding. The server may be down or you may be experiencing network problems. Contact your system administrator if this problem persists.)|   at DomRemoteDir.Connect(String sServer, String sAuthIDFile, String sAuthPassword)|   at KVS.EnterpriseVault.LotusDomino.Journaling.LotusDominoJournalingTask.ProcessDominoJournalMailboxes(ArrayList alTargets)

[1080] (EvLotusDominoJournalTask) <6316> EV~W |Event ID: 41048 Task: 'Domino Journaling Task'|Unable to connect to Domino server: 'Domino-1/SYM'


Attempts to connect to the target from the Lotus Notes client on the (EV) fail with the following error message:

The server is not responding. The server may be down or you may be experiencing network problems.
 

This issue can be caused when the IP address of a particular target server is changed to a different IP address and the corresponding Domino server connection document is not updated to reflect the change.

In the Domino Connection Documents edit the existing connection to update the IP address of the server.

1. Open Contacts and click View > Advanced Connections.

2. Click the Connection document that requires the change and click the Edit Connection button.

3. Make the necessary changes and click Save and Close.

 

Enterprise Vault (EV) for Domino tasks may fail to process because they are unable to connect to a particular target Domino server from the (EV) server after changing the IP address of the target server. This issue can manifest itself by reporting event ID's indicating that either the Journal Archiving task, Mailbox Archiving Task, or Provisioning Task is having difficulty connecting to one or more particular target and therefor not processing as expected.