Folders missing in IMAP archives
Article ID: 100031500
Updated On:
Cause
The issue is caused by a leading space on the FolderPath column in the ArchiveFolder table. For example instead of "Inbox" it would be " Inbox".
Resolution
This issue has been addressed in the following release:
Enterprise Vault 12.0
The following link contains information about Enterprise Vault 12.0
https://www.veritas.com/content/support/en_US/article.100040245
Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products
Issue/Introduction
IMAP client is only attempting to load some or no folders. No error occurs and the folders are visible via other mechanisms such as search etc. When attempting to subscribe to folders for IMAP through a client such as Thunderbird these folders are unable to be selected but may appear.
Additional Information
ETrack: 3795795
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