Synchronization fails on a Celerra target with “The remote server returned an error: (403) Forbidden”
Article ID: 100031574
Updated On:
Description
Error Message
[Veritas Enterprise Vault event log]
Event ID: 40966
A program fault has raised an exception.|Exception: Celerra web response contains error, Error: The remote server returned an error: (403) Forbidden.|
V-437-40966
A Dtrace of the EvFsaSyncTask process will show the following:
(EvFsaSyncTask) <6132> EV-L {PlaceHolder.GetWebResponseStream} HTTP/HTTPS Request:
(EvFsaSyncTask) <6132> EV~E |Event ID: 40966 A program fault has raised an exception.|Exception: Celerra web response contains error, Error: The remote server returned an error: (403) Forbidden.|Diagnostic: |Type: System.Exception|Reference: |Command Line: "C:\Program Files\Enterprise Vault\EvFsaSyncTask.exe" -URL:tcp://172.16.27.85:13169/f5d5de83_c558_4b6c_8443_d99b8f5c5910/KVS.EnterpriseVault.ProcessManager35355529 -CUSTOM:1481D3ED544946746A670A1C8E6FE24841012g00site.domain.local |False| |Application Domain: EvFsaSyncTask.exe|Process Id: 4992|Thread Id: 6132|Stack Trace: at KVS.EnterpriseVault.FileServerArchive.EMCCelerra.PlaceHolder.DetectFileMover()| at KVS.EnterpriseVault.FileServerArchive.EMCCelerra.PlaceHolder..ctor(Uri celeraUri, String username, String encryptPwd, String cifsShare, Boolean throwException)
(EvFsaSyncTask) <6132> EV-M {PlaceHolder..ctor} Failed to determine if HTTP/HTTPS connection is supported on Celerra. Error occured while getting the reponse for DHSM_GET_API_ATTRS request
(EvFsaSyncTask) <6132> EV-H {EMCCelerraVolume..ctor} FileMover functionality is not available for EMC Celerra share:celerrafileserver.domain.local/cifsshare
Cause
Internet Explorer is configured to use a proxy server and the exclusions to bypass the proxy server are not set.
Resolution
1 – Add the correct proxy exclusions to bypass the proxy.
2 - Add the proxy server IP to the accepted IPs in the Celerra HTTP connection.
Issue/Introduction
