EVDominoRetentionPlans.exe fails with error 0x80040E14 and throws event 13360 when Provisioning Group name being used is longer than 32 characters.
Article ID: 100031714
Updated On:
Description
Error Message
The following error is shown when running the EVDominoRetentionPlans.exe program:
Event ID 13360 is also thrown by Directory Service:
Source: Enterprise Vault
Event ID: 13360
Task Category: Directory Service
Level: Error
Computer: EVDG.EV.LOCAL
Description:
An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: {CADODataAccess::ExecuteSQLCommand} [.\ADODataAccess.cpp, lines {1317,1319,1338,1356}, built Nov 19 15:44:06 2014]):
Description:
Unknown Retention Category or Provisioning Group "12345678901234567890123456789012". Retention Plan is invalid
SQL Command:
SetDominoRetentionPlans
V-437-13360
Workaround
If using the EVDominoRetentionPlans.exe make sure all provisioning groups to be used in the XML file have names less than 32 characters long
Cause
In the VAC it is possible to create provisioning groups with names up to 256 characters long but the EVDominoRetentionPlans.exe returns an error because of internal 32 character limit.
Resolution
Enterprise Vault has acknowledged that the above-mentioned issue is present in the version(s) of the product(s).
There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Enterprise Vault Sales representative or the Sales group to discuss these concerns. For information on how to contact Enterprise Vault Sales, please see https://www.enterprisevault.com/
Issue/Introduction
Provisioning group names can be up to 256 characters when created in the Vault Admin Console (VAC) but the EVDominoRetentionPlans.exe has a limit of 32 characters. Provisioning groups that have names longer than 32 characters can not be used in an XML file to be used by EVDominoRetentionPlans.exe program.
Additional Information
ETrack: 3863940
