Unable to synchronize employee group
Article ID: 100031763
Updated On:
Description
Error Message
Value does not fall within the expected rangeCause
Resolution
When adding a Windows group to a Compliance Accelerator->Employees tab, ensure the format for domain and windows group is: Domain\Windows.
1. From the Employee tab, search for the Employee group in question under 'Employees and Employee Groups'.
2. Once found, click on the Windows group and examine the Name: in the 'CA User Group' section.
3. Change the windows group so it has a format: domain\windows group (i.e. MyDomain\MyWindowsUserGroup).
4. Click on the Save button at the bottom right corner to save the new setting.
5. At the top, click on the 'Synchronize Group' button.
Note: Synchronization can take a few minutes to several hours depending on the amount of employees that are already added in the CA environment.
6. Click on Refresh to confirm.
Issue/Introduction
