Enterprise Vault Event ID: 7116 - Storage Archive fails to create or delete files during archiving/expiry

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Article ID: 100031804

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Description

Error Message

Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 7116
Task Category: Storage Archive
Level: Error
Computer: evserver.evlab.com
Description:
Failed to access file '\\server\Enterprise Vault Stores\2015\11-23\a\015\C02327E2F35B5A2F19464486847F2041.DVS'.

Reason: The network path was not found. (0x80070035)
Operation: CREATE
Reference: CNTFSStorageDeviceWriter::StoreUserPart

or

Reason: The network path was not found. (0x80070035)
Operation: DELETE
Reference: CNTFSStorageDeviceDeleter::DeleteFileW


In addition, the following index search error can be seen if a EVSVR DatabaseReferences repair operation is run, despite having the Require Index Entries unchecked:

Saveset file with unreferenced Savesets
 File: \\server\Enterprise Vault Stores\2011\01-26\C\137\C1376AF114DB4B2950B8D4884702B3C1.DVS, Unreferenced: 1
            Event Output: Index Search failed: Unspecified error  (0x80004005)    Index: 1EEACA3B6D49B5E4FA959E14E81B7EF6F1110000evserver.evlab.com/VolumeSet:89   Internal reference: SRCI      (0xc0041c0e)
  Error recreating records for SavesetId: 201101266069690~201101211928180000~Z~C1376AF114DB4B2950B8D4884702B3C1, Error: Index Search failed: %1    Index: %3   Internal reference: %2      (0xc0041c0e)
   RetCatId[S]: 1D795039FB4A5EF4A8944E27AB957DD6C1b10000jzserver.jzlab.com, Archived Date: 2011-01-26 19:21:00Z
   VaultId[S]:  1EEACA3B6D49B5E4FA959E14E81B7EF6F1110000jzserver.jzlab.com, Collection Identity: 0

Cause

If not all ports on the Enterprise Vault (EV) server are open, communication to storage and indexes will be limited and cause 7116 errors during archiving and expiry.  This limitation will also cause EVSVR repair operations to fail on the majority of the data set being processed.

Resolution

1.  Verify the current port range by typing the following in a command prompt on the EV server:

netsh int ipv4 show dynamicport tcp

2.  If the port range is not as follows, then it will need to be increased:
Protocol tcp Dynamic Port Range
 
  Windows 2012 - 2022
Start Port 1025
Number of Ports 64510
More information on the port ranges may be found in, https://support.microsoft.com/en-us/kb/929851
 
3.  Update the port range with the following example:

netsh int ipv4 set dynamicport tcp start=1025 num=64510

4.  Restart the EV Storage and Indexing services.  (Note: A restart of the server is not necessary when changing the port range.)

Issue/Introduction

During archiving or expiry, a 7116 event occurs with the following error:
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