Clearwell Employee Sync issue when pre-Windows 2000 account changed

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Article ID: 100031810

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Updated On:

Description

Error Message

The status logs for Employee sync show at the top and then disappear after completion.

Note: The user needs to click on this running status to get the information before it disappears.

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The status logs will show the following error:
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Error is "Rejecting these employee dues to violation of SID?PrincipalLogin/UniqueID uniqueness contraint"


Any user that was affected will show a “rejecting…” as seen in the screenshot above. This will only show when Clearwell detects a change to the AD account. Running a sync the second time with no changes to the account will not show this “rejecting” in the logs.
                                                                     
Note: Since the status log disappears it has to be located manually for future reference.
 
In the D: Drive, the status logs are kept in the Evidence Repo database. This log has a unique hash value with every Clearwell System. For example: D:\CW\V81\data\esadb_clearwell1_GFY\dataStore_evidence_repo_azuxq7smiu_64525380\fileManager
 
In this top folder go into the #.#.#.# folder which will have several jobRun_### folder. Sort this by date so find the latest job ran.

Note: these are related to all ICP type jobs. The job type we are looking for should start with “Starting directory synchronization task” as seen in the previous screenshot.

Cause

Work around:
  1. Login in Clearwell UI
  2. Click on All Cases > Employee List
  3. Change the owner name section to the new active directory name
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Resolution

Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.
 
This issue is currently under investigation by Veritas. Pending the outcome of the investigation, this issue may be resolved by way of a point fix or fix pack in the current or future versions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see https://www.enterprisevault.com/.
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Issue/Introduction

Customer will make changes an AD account due to marital status or etc which they need to change the pre-Windows 2000 login as shown below:

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When the customer runs “Synchronize Now with Active directory” from the Employee List

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The affected AD account does NOT update. Below is a screenshot of two accounts. One that has an updated login and one that does not.

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The Abigail Miller account did NOT change.

Additional Information

JIRA: ESA-29403

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