Exchange Collection crashes using keyword filter
Article ID: 100032014
Updated On:
Description
Error Message
The crash is recorded in the event viewer:
Faulting application name: ExchangeCollection.exe, version: 0.0.0.0, time stamp: 0x5575def9
Faulting module name: esamapilib.dll, version: 0.0.0.0, time stamp: 0x5575def9
Exception code: 0xc0000005
Fault offset: 0x00002de6
Faulting process id: 0x193c
Faulting application start time: 0x01d0c55cd1fc97c6
Faulting application path: D:\CW\V81\exe\pst\ExchangeCollection.exe
Faulting module path: D:\CW\V81\exe\pst\esamapilib.dll
Report Id: 6eff58dd-3150-11e5-a3cf-d4ae52e7c72f
Cause
There is an issue in the Outlook cache tool that causes an unexpected value which leads to the crash.
Resolution
Veritas has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Veritas is committed to product quality and satisfied customers.
Veritas currently plans to address this issue by way of a hotfix or cumulative hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the hotfix or cumulative hotfix download will be added to this document when it becomes available. Please note that Veritas reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Veritas currently plans to address this issue by way of a hotfix or cumulative hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the hotfix or cumulative hotfix download will be added to this document when it becomes available. Please note that Veritas reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Issue/Introduction
Exchange collection hangs or fails due to the exchangecollection.exe crashing when using a keyword filter in the eDiscovery Platform collection.
Additional Information
ETrack: 3830293
JIRA: ESA-44135
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