Run time error (-5011 : 0x8000ffff) with setup.exe during Enterprise Vault (EV) Installation / Upgrade.
Article ID: 100032132
Updated On:
Description
Error Message
Onscreen Error:
An error (-5011 : 0x8000ffff) has occurred while running the setup.
Cause
Incorrect value under the below registry causing the installer to fail. This failure is caused by the installer not being able to locate the log file for update.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install]
InstallLog = REG_SEZ
Resolution
Change the registry string value to reflect correct location of install log.
Correct registry:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install]
InstallLog = REG_SEZ
Value:
Note: By default it looks like : "Installed drive\Program Files (x86)\Enterprise Vault\Installation Logs\EVInstall.date and time.log"
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
Issue/Introduction
